Terms of Service

Terms of Service

These Terms of Service govern all contracts for the supply of electrical installation, solar panel installation, battery storage, EV charging, maintenance and associated services entered into by GThink Ltd trading as electricalworks. By accepting a quotation or instructing works to proceed, you confirm that you have read, understood and agree to be bound by these terms. These terms do not affect your statutory rights.

1. Definitions

In these Terms the following definitions apply:

• "Company" means GThink Ltd, a company incorporated in England and Wales, trading as electricalworks. Registered address and company number are available on request.
• "Client" means the individual, business entity or organisation that accepts a Quotation issued by the Company or instructs the Company to carry out Works.
• "Works" means any electrical installation, solar photovoltaic installation, battery storage installation, EV charging installation, maintenance service, inspection, testing or any other service described in the Quotation or agreed in writing between the parties.
• "Quotation" means the written document issued by the Company setting out the scope, price and conditions for the Works.
• "Contract" means the binding agreement formed between the Company and the Client in accordance with Clause 2.
• "Equipment" means all materials, components, panels, batteries, cables, consumer units, chargers and other goods supplied by the Company in connection with the Works.
• "Working Day" means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Terms of Contract

A binding Contract is formed when the Client accepts the Quotation in writing - including by email - or when the Client makes a deposit payment as described in Clause 6, whichever is earlier. No verbal acceptance shall constitute a binding Contract.

These Terms of Service, together with the Quotation and any written variation agreed between the parties, constitute the entire agreement between the Company and the Client. Any terms or conditions proposed by the Client that are inconsistent with or additional to these Terms shall have no effect unless expressly agreed in writing by a director or authorised representative of the Company.

Where the Client is a consumer within the meaning of the Consumer Rights Act 2015, nothing in these Terms shall limit or exclude any statutory right that cannot lawfully be excluded or restricted.

3. Quotations

All Quotations issued by the Company are valid for a period of 30 days from the date of issue, unless otherwise stated in writing. After that period, the Company reserves the right to re-price the Works to reflect any changes in material costs, labour rates or applicable regulatory requirements.

Quotations are prepared on the basis of the information available to the Company at the time of site survey or assessment. The following circumstances may result in a written variation to the agreed price:

• Concealed or hidden wiring, pipework, structural timbers or other obstructions that could not reasonably have been identified during the pre-contract survey.
• Existing electrical installations that do not comply with current BS 7671 (IET Wiring Regulations) standards and that require remedial work before the contracted Works can proceed safely.
• Changes to the scope of the Works requested by the Client after the Contract has been formed (see also Clause 11).
• Material price increases exceeding five percent arising from supply chain disruption where works extend beyond 60 days from the Quotation date.

The Company will not carry out additional work beyond the agreed scope without first issuing a written variation order and obtaining the Client's written approval.

4. Value Added Tax (VAT)

Unless otherwise stated, all prices in the Quotation are exclusive of Value Added Tax (VAT). VAT will be charged at the rate prevailing at the date of invoice.

The standard rate of VAT currently applies to most electrical installation and EV charging works. However, the Company will apply the zero rate of VAT (0%) to the supply and installation of qualifying energy-saving materials where permitted under Schedule 7A to the Value Added Tax Act 1994 and HM Revenue and Customs guidance current at the time of supply. Qualifying energy-saving materials include, but are not limited to, solar panels, battery storage systems and associated installation services where these are installed in residential properties.

The applicable VAT treatment will be confirmed in the Quotation. Where the correct VAT treatment is subsequently found to differ from that applied - for example, following HMRC guidance clarification - the Company reserves the right to adjust the invoice accordingly and the Client agrees to pay any additional VAT properly due.

5. Equipment

Legal title to all Equipment supplied by the Company shall remain vested in the Company until the Company has received payment in full of all sums due under the Contract, including any interest or charges properly levied under these Terms.

Risk in the Equipment passes to the Client upon delivery to the Client's property or upon commencement of installation, whichever is earlier. The Client is responsible for insuring the Equipment from the point at which risk passes.

Until title passes to the Client, the Client shall:

• Store any uninstalled Equipment in a safe and secure location, separately identifiable as the property of the Company.
• Not dispose of, encumber, charge or otherwise deal with the Equipment in a manner inconsistent with the Company's ownership.
• Notify the Company immediately if any third party asserts a claim over Equipment in which title has not yet passed.

Where Equipment is affixed to or incorporated into the Client's property in the course of installation, title in the incorporated Equipment shall transfer to the Client upon payment in full, notwithstanding the fact of physical incorporation.

6. Payments, Surcharges & Late Payments

Unless otherwise agreed in writing, the Company operates the following payment structure:

• Deposit: A deposit of up to 50% of the total Contract value is payable upon acceptance of the Quotation. The deposit covers pre-ordered materials and scheduling commitments.
• Stage payment: For Works scheduled to exceed five Working Days, an interim stage payment may be requested by the Company at the point of first-fix completion or at another agreed milestone, as specified in the Quotation.
• Final payment: The balance of the Contract value is due and payable on the date of practical completion or handover of the Works, unless otherwise agreed in writing.

All invoices are payable within 14 days of the invoice date unless a different period is stated in the Quotation. Payment may be made by bank transfer (BACS), debit or credit card. Cheques are not accepted.

Where a payment is not received by the due date, the Company reserves the right to charge statutory interest on the outstanding amount at the rate of 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable debt recovery costs. For consumer contracts, interest may be charged at a rate no greater than that permitted by applicable consumer legislation.

The Company also reserves the right to suspend or cease Works where any payment is overdue by more than 7 days, without prejudice to any other remedy available to the Company.

7. Cancellation

Where the Client is a consumer contracting off-premises or at a distance within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Client has the right to cancel the Contract without giving any reason within 14 days of the date on which the Contract is formed (the "cooling-off period"). To exercise this right, the Client must inform the Company in writing - by email to gthinkltd@gmail.com - before the cooling-off period expires.

Where the Client requests that Works commence during the cooling-off period, the Client acknowledges that if the Works are completed during that period, the right to cancel will be lost. Where Works are partially completed during the cooling-off period and the Client then cancels, the Client shall pay the Company a pro-rata amount for the Works completed up to the point of cancellation.

Cancellations made outside the statutory cooling-off period, or where no statutory right to cancel applies, shall be subject to the following charges:

• Where cancellation occurs more than 14 days before the scheduled start date: the Company will retain the deposit to the extent required to cover materials already ordered and reasonable pre-mobilisation costs. Any surplus deposit will be refunded.
• Where cancellation occurs within 14 days of the scheduled start date: the Company may retain the full deposit and charge for any additional costs reasonably incurred, including materials, sub-contractor commitments and lost scheduling revenue, up to a maximum of 30% of the total Contract value.
• Where cancellation occurs after Works have commenced: the Client shall pay for all Works completed to date, materials incorporated, and reasonable demobilisation costs.

8. Refunds

Deposits are non-refundable except in the circumstances set out in Clause 7 above, or where the Company is unable to perform the Works through no fault of the Client. Where the Client exercises a valid statutory cancellation right within the cooling-off period and no Works have commenced, the full deposit will be refunded within 14 days of receipt of a valid cancellation notice.

Refunds for Equipment that has been ordered but not yet delivered may be provided where the supplier accepts a return or cancellation, less any restocking charges imposed by the supplier. The Company will use reasonable endeavours to obtain a full refund from the supplier but cannot guarantee a full refund for bespoke or specially ordered Equipment.

Refunds for Equipment that has been delivered to site or installed will not be provided except in cases of defect or non-compliance with the Contract specification. All claimed defects must be reported to the Company in writing within the time frames set out in Clause 9.

9. Complaints

The Company is committed to delivering Works to a high standard and to resolving any concerns promptly and fairly. In the event that you are dissatisfied with any aspect of the Works or our service, please contact us using the following procedure:

• Step 1 - Initial contact: Contact the Company in writing by email at gthinkltd@gmail.com, setting out the nature of your complaint clearly. We will acknowledge your complaint within 3 Working Days.
• Step 2 - Investigation: We will investigate the matter thoroughly and provide a written response within 14 Working Days of acknowledgement, or inform you if more time is required and explain why.
• Step 3 - Resolution: Where a complaint is upheld, we will set out the remedial action we propose to take, which may include a return visit, repair, replacement or, where appropriate, a partial refund or credit.

Where the complaint concerns the quality of electrical installation work, the Company's work is assessed against the standards of the NICEIC. Where the complaint concerns a solar or battery installation, the relevant benchmark is the MCS (Microgeneration Certification Scheme) standard. You may refer a complaint to NICEIC or MCS if you believe the Company has not addressed it adequately. Details of the relevant escalation procedures are available on the NICEIC and MCS websites.

Where a complaint remains unresolved after the Company's internal procedure has been exhausted, the Client may refer the matter to an appropriate Alternative Dispute Resolution (ADR) body. The Company will provide details of the ADR scheme applicable to your contract upon request.

10. Liability

The Company's total liability to the Client under or in connection with the Contract - whether arising in contract, tort (including negligence), breach of statutory duty or otherwise - shall not exceed the total price paid by the Client under that Contract.

The Company shall not be liable for:

• Any pre-existing defects, faults, non-compliances or deterioration in the Client's existing electrical installation, building fabric or Equipment that were present before the Works commenced or that were not caused by the Company's Works.
• Any loss or damage arising from the Client's failure to follow reasonable instructions given by the Company regarding the use or maintenance of installed Equipment or systems.
• Any indirect, consequential, special or economic loss, including loss of profits, loss of revenue, loss of anticipated savings or loss of business opportunity.
• Any loss or damage arising from events outside the Company's reasonable control, including but not limited to acts of God, flooding, extreme weather, grid network failures, or delay or failure by third-party manufacturers and suppliers.
• Any damage to concealed services (including pipes, cables or other infrastructure) where the existence of those services was not disclosed to the Company before Works commenced and could not reasonably have been identified from a visual inspection or available drawings.

Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

11. Supplementary Terms

Any variation to the agreed scope of Works must be requested by the Client in writing and agreed by the Company in writing before the varied Works are carried out. The Company will issue a written variation order setting out the additional or amended scope and the adjusted price before proceeding.

Verbal instructions to vary scope will not be acted upon and will not give rise to any obligation on the Company. The Company will not accept liability for any delays or additional costs arising from verbal instructions that were not subsequently confirmed in writing.

Where the Company identifies, during the course of the Works, conditions that could not reasonably have been anticipated at the time of the Quotation and that require additional work to ensure a safe or compliant installation - including, without limitation, discovery of non-compliant existing wiring, undisclosed asbestos-containing materials, or structural issues affecting cable routing - the Company will notify the Client in writing and will not proceed with additional works until a written variation order has been accepted.

12. Service Guarantee - Obligations & Limitations

The Company provides a 5-year workmanship warranty covering defects arising directly from the Company's installation labour and containment on all electrical and solar installation works. This warranty is in addition to, and does not affect, any manufacturer's warranty applicable to Equipment supplied.

The workmanship warranty is subject to the following conditions and limitations:

• The warranty applies only to Works carried out by the Company and does not extend to any pre-existing installation or to works carried out by third parties after completion.
• The warranty is void, and the Company accepts no liability, where the installation has been accessed, modified, extended or interfered with by any person other than the Company's engineers or an engineer acting with the Company's express written approval.
• The warranty does not cover fair wear and tear, accidental damage, misuse, or damage caused by events outside the Company's control.
• Any claim under the workmanship warranty must be notified to the Company in writing within the 5-year period. The Company will investigate and, where the claim is upheld, will carry out remedial works at its own cost.
• Solar panel performance guarantees and battery storage warranties are provided by the relevant manufacturers and are subject to the manufacturers' own terms and conditions, which will be provided to the Client at handover.

13. Our Insurance - Your Peace of Mind

The Company maintains the following insurance policies in connection with its business activities:

• Public Liability Insurance: The Company holds Public Liability Insurance cover providing protection against claims for injury to third parties or damage to third-party property arising from the Company's Works. Details of the level of cover held are available on request.
• Employer's Liability Insurance: As required by the Employers' Liability (Compulsory Insurance) Act 1969, the Company holds Employer's Liability Insurance covering its employed workforce. A copy of the certificate is available for inspection at the Company's registered address.
• Professional Indemnity Insurance: The Company holds Professional Indemnity Insurance covering claims arising from errors or omissions in design, specification or technical advice provided in connection with the Works.

The existence of insurance cover does not limit or affect the Company's contractual obligations or liability under these Terms. The Client should ensure that their own property and contents insurance is in place and is not invalidated by the carrying out of the Works. Where required, the Company will provide evidence of its insurance on reasonable written request prior to the commencement of Works.

14. Works Under CIS

The Construction Industry Scheme (CIS), administered by HM Revenue and Customs, applies where the Company carries out construction operations for a business client that is registered as a contractor under CIS.

Where a Client is a registered CIS contractor:

• The Client is responsible for verifying the Company's CIS status with HMRC before making payment and for deducting tax at the applicable rate where required by HMRC verification rules.
• The Company will provide its Unique Taxpayer Reference (UTR) and any other information reasonably required to enable the Client to carry out its verification obligations.
• The Company's invoices for CIS-applicable works will state the relevant CIS gross, net and tax deduction figures as required by HMRC.
• CIS deductions made by the Client do not affect the Client's obligation to pay the full net invoice amount by the due date. Failure to remit the net invoice amount by the due date will give rise to late payment interest under Clause 6.

Where the Works are carried out for a consumer client at a residential property and no business purpose is involved, CIS does not apply. Where the status of a client or Works is uncertain, the Company may request written confirmation of CIS applicability before issuing a CIS-structured invoice.

15. Law

These Terms of Service, and any Contract formed between the Company and the Client, shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms or any Contract - including any question regarding its existence, validity or termination - shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that nothing in this clause shall prevent either party from applying to any court of competent jurisdiction for urgent injunctive or interim relief.

These Terms were last reviewed and updated in May 2025. The Company reserves the right to update these Terms from time to time. The version of the Terms in force at the date on which a Contract is formed shall govern that Contract.